Refund Policy

1. Overview

At Sagelancer, we are committed to delivering high-quality digital solutions and ensuring client satisfaction. This Refund Policy outlines the circumstances under which refunds may be provided for our services.

2. Digital Services

Our services involve the creation of custom digital deliverables including designs, websites, mobile applications, and graphic assets. Due to the custom and intangible nature of these deliverables, our general policy is that payments are non-refundable once work has commenced.

3. Deposits and Upfront Payments

Deposits and upfront payments are non-refundable as they secure your project slot and cover initial planning, research, and resource allocation. By paying a deposit, you acknowledge that Sagelancer will dedicate time and resources to your project immediately.

4. Eligibility for Refunds

Refunds may be considered in the following circumstances:

• Failure to Deliver: If Sagelancer fails to deliver the agreed-upon deliverables within the specified timeline due to reasons entirely within our control.
• Service Not Rendered: If a payment was made for a service that was never initiated by Sagelancer.
• Material Breach: If we materially breach the terms of the project agreement and fail to remedy the breach within a reasonable timeframe.
• Duplicate Payment: If you were charged multiple times for the same service due to a billing error.

5. Non-Refundable Circumstances

Refunds will not be provided in the following situations:

• Change of mind after work has commenced
• Dissatisfaction with creative direction when deliverables meet the agreed-upon specifications
• Delays caused by the client (e.g., failure to provide feedback, content, or approvals)
• Projects canceled by the client after work has begun
• Completed and delivered projects that meet the agreed scope of work
• Issues arising from third-party platforms or services beyond our control

6. Requesting a Refund

To request a refund, please contact us in writing at hello@sagelancer.com with your project details, the reason for your refund request, and any supporting documentation. Refund requests must be submitted within 14 days of the project completion date or the date the issue arose.

7. Refund Process

Upon receiving your refund request, we will review it within 5 business days. If your request is approved, the refund will be processed within 7-14 business days to the original payment method. Partial refunds may be offered at our discretion based on the work completed and resources expended.

8. Revision Policy

Before requesting a refund, we encourage clients to utilize the revision rounds included in their project package. Most concerns can be resolved through our revision process. The number of included revisions is specified in each project proposal.

9. Dispute Resolution

If we are unable to resolve a refund matter directly, both parties agree to attempt to resolve the dispute through good-faith negotiation before pursuing any other remedies. Any disputes shall be governed by the laws of the Federal Republic of Nigeria.

10. Contact Information

For any questions about this Refund Policy or to submit a refund request, please contact us at hello@sagelancer.com or call +234 9069162012.